Comprehensive escalation and corrective actions process\nIn order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices. Corrective maintenance\nAs part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process. Free firmware upgrades\nPart of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades. Functional verification\nDuring each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start. Logistics coordination\nAPC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish. On site troubleshooting\nWhile on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken. Proactive monitoring\nBy utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur. System cleaning\nCleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware. Written summary report\nAPC project managers will provide you with written reports to keep you informed of the progress of your project. \nService Plans Features & Benefits\nServiceability Parts included or available at a discount\nReplacements parts & components are included or available at a discount. Please see the statement of work for service specifics. Labor and travel expenses included\nTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. Experienced Certified Field Service Engineer\nOur factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today. Technical support\nOur experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it. Service Summary Report\nProvides a detailed report of work performed including recommendations for service to ensure optimal performance Environmental inspection\nIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity. EcoStruxure Asset Advisor\nEcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customers smartphone proactively minimizing downtime. Instant access to live sensor data via the mobile app. Flexible on site response times\nChoose an on site response time that best meets your business requirements and budget Onsite diagnostics & repair\nWhile on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
Tutti i prezzi NON sono comprensivi di IVA.
Il Listino è in EURO, salvo se diversamente indicato. Marchi e i nomi di prodotti sono registrati dai rispettivi titolari. Dati a cura del Fornitore. Non possiamo essere ritenuti responsabili per eventuali errori o refusi presenti. Prodotti, versioni, prezzi, termini e garanzie sono soggetti a cambiamenti senza preavviso. In ogni rapporto di fornitura valgono le Condizioni Generali di Vendita. Prezzi aggiornati in tempo reale.
INTERSYSTEM Ingegneria Informatica S.r.l. Societ� a socio unico P.IVA 00865531008 CF 01203550353 CU MITWDG8 CCIA: 614171 � 2000-2019
E' vietata la riproduzione anche parziale.